Entrust us with a mission
Join the community

Case Study

Large Retailers

Management of a transformation programme for a major retailer

Context & Objectives

Our client is a major retailer that has launched a hypermarket transformation programme in a post-crisis context

The programme includes several initiatives:

  • Implementation of new reception/service concepts
  • Bricks-and-mortar development
  • Redesign of the purchasing experience
  • Redesign of the collection
  • Back-office digitisation

The consultant was engaged to pilot and manage the acceleration of the implementation of the various initiatives

Procedural approach

  • Setting up a Project Management Office in agile mode
  • Process review and optimisation
  • Design to cost approach (digital projects, new commercial concepts)


  • Mastery of the transformation trajectory, in a context of high pressure on results and a matrix organisation
  • Launch of POCs
  • Resource optimisation (management by one consultant vs consulting firms offering Director + Senior consultant system)


Large Retailers

Duration of the mission

1,5 year

Type of project