Performance improvement plan for a telecom solutions company

Context & Objectives

Our client is a leading service provider in the telecom solutions sector.

In the context of programmed price reductions with its main clients (the telecom operators), the company launched a vast performance improvement project to reduce overall costs by 5% per year to maintain satisfactory profitability.

The consultant was engaged to define the performance plan and help to implement it.

Procedural approach

• Development of the entire Top-Down performance plan and validation by a Bottom-Up approach to ensure consistency
• Development of the project’s internal communication
• Implementation of the PMO (project management office): project monitoring template, setting up of steering committees, project review and a summary of performance and progress of the entire project

Results

• Adherence and active participation from all the company’s stakeholders
• Achievement of a 5% productivity increase at the end of the plan